Denise Lynch, owner of Counselling West Midlands, is committed to respecting and protecting your privacy. My website, www.counsellingwestmidlands.com, is where data place data can be collected from you through the contact form – which is SSL protected so fully encrypted, as is the rest of my website.
This policy, therefore, sets out the basis on which any personal data I collect from you, or that you provide to me, will be processed by me.
Please read the following carefully to understand practices regarding your personal data and how I will treat it. By visiting www.counsellingwestmidlands.com you are accepting and consenting to the practices described in this policy.
For the purpose of the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679)), the data controller is Denise Lynch (address available on request).
Your assessment details will be stored and kept securely and confidentially in a safe filing system (in a locked cupboard). Any clinical notes that I write about you are saved electronically on a password protected document with a code to anonymise. These notes are deleted 6 months after our therapeutic relationship has ended. Assessment forms will be shredded and discarded at this point.
The information I may collect from you.
I may collect and process the following data about you:
Information provided by you.
You may provide information about yourself by filling in forms on this website or by corresponding with me by phone or email, and other such as counselling directories.
This includes information you provide when you send a message through my contact form, and when you report a problem with my site.
The information you provide may include but not limited to your name, address, e-mail address and phone number.
Information I collect about you.
We collect the IP address of anyone visiting your website and store it in your site’s access logs. We use this IP address to track attacks on websites we host and allow us take steps to prevent those attacks.
We keep access logs for 28 days on Professional Hosting and 30 days on Universal and Business Hosting. Plesk manages logs on our Reseller Hosting platform, and it empties logs when they reach 10240kb in size, retaining a maximum of 10 files at once.
Information we receive from other sources.
I may receive information about you as I also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers) and may receive information about you from them.
Uses made of the information
I use information held about you in the following ways:
Information you provide, and information I collect about you.
I will use this information to carry out my professional and contractual obligations during our therapeutic relationship. This includes:
Contracting and ensuring the terms found in the contract are upheld by both parties.
In case of emergencies or where disclosure might be necessary – I will contact your GP or next of kin in these cases, with your knowledge and consent UNLESS it is a case of terrorism or money laundering, which by law I must report without the need for consent.
Information I receive from other sources.
The data will be handled safely as above.
Disclosure of your information
I will not share your personal information with anyone else unless there is a duty to disclose in order to comply with any legal obligation (terrorism alerts, money laundering).
The only other person involved in your case – only your initials will be known to them – will be my Supervisor, who is held by the same privacy, data protection and confidentiality clauses as described here and in my contract.
In the event of my death or an incapacitating illness, a nominated counselling colleague, Jenny Yates, will be able to access your personal data in order to inform you of my unavailability and to offer support if required.
Where I store your personal data
The data collected will be kept in a password-protected electronic system, in a password protected Word Document and discarded once our professional relationship has ended.
Access to information
The current Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.
You have the right to opt-out of receiving marketing emails or surveys from me. You can also let me know whether you want to change how I use your data.
Right to Access
You have the right to ask for a copy of your personal information, free of charge, in an electronic or paper format. You also have the right to ask me to amend or change any incorrect information about you.
Right to be forgotten
You have the right to ask me to delete any information that I hold about you, including personal information that is no longer relevant to original purposes – for example when our therapeutic relationship has ended or if you wish to withdraw consent. In all cases and when considering such requests, these rights are obligatory unless it’s information that I have a legal obligation to retain.
You have the right to receive your personal information as previously provided, and to transfer this information to another party.
If you follow a link from my websites to any other websites, I would recommend that you look at their own privacy policies, for your information and security.
If you have any questions or comments, please use the contact form provided on the website.
I do not hold any data regarding cookies, but 34SP.com (host for www.counsellingwestmidlands.com) may still collect them without my direct knowledge.
I have included below a summary of information on Cookies found at WordPress.com (host for www.counsellingwestmidlands.com). These are cookies that might be held for the general use of the website. Read more on this link – https://en.support.wordpress.com/cookies/
Strictly Necessary – These are the cookies that are essential for websites on WordPress.com to perform their basic functions.
Functionality – These cookies are used to store preferences set by users such as account name, language, and location. They are not used to track visitors on sites that are not hosted on WordPress.com.
Performance – Performance cookies collect information on how users interact with websites hosted on WordPress.com, including what pages are visited most, as well as other analytical data. These details are only used to improve how a website functions.
Advertising/Tracking- These cookies are used to display relevant advertising to visitors on WordPress.com sites, as well as to track the volume of visitors to the WordPress.com network. They track details about visitors such as the number of unique visitors, number of times particular ads have been displayed, the number of clicks the ads have received, and are also used to measure the effectiveness of ad campaigns by building up user profiles. These are set by Automattic and trusted third party networks, and are generally persistent in nature.
Third Party/Embedded Content – Sites hosted on WordPress.com make use of different third party applications and services to enhance the experience of website visitors. These include social media platforms such as Facebook and Twitter (through the use of sharing buttons), or embedded content from Youtube and Vimeo. As a result, cookies may be set by these third parties and used by them to track your online activity. We have no direct control over the information that is collected by these cookies.
To find out more about how to manage and delete cookies, visit aboutcookies.org. For more details on advertising cookies, and how to manage them, visit youronlinechoices.eu (EU based), or aboutads.info (US based).
Web beacons and other tracking technologies
Both websites and HTML e-mails may also contain other tracking technologies such as ‘web beacons’. These are typically small transparent images that provide us with statistics, for similar purposes as cookies. They are often used in conjunction with cookies, though they are not stored on your computer in the same way. As a result, if you disable cookies, the web beacons may still load, but their functionality will be restricted.